Privacy protection - BWT Best Water Technology 

Nota de privacidad

We, BWT BARRIER Europe GmbH (please find the contact details below), are pleased that you are visiting our website! The protection of your data and your privacy are a special concern of our company.

Our website may be used without entering personal information. Different rules may apply to certain services on our site and are explained separately below.

Personal data is collected and processed in accordance with the provisions of General Data Protection Regulation (GDPR) and the respective country-specific data protection regulations. By means of this data protection declaration our company would like to inform the public about the type, extent and purpose concerning the personal data collected, used and processed. Further we want to inform you about your rights. 

We have taken technical and organizational measures to protect your data against loss, modification or unauthorized access. Security measures are continuously improved according to technological standards.

The provisions below serve to provide information as to the manner, extent and purpose for collecting, using and processing personal information by the provider BWT BARRIER Europe GmbH and relating sub websites, with exception of web sites, that are controlled or run by third parties. Please be aware that we are not responsible and cannot take influence on the content of websites or tasks of third parties. 

1. General 

The data protection declaration of our company is based on the terms of the GDPR.

“Personal information” is data that, when submitted, is able to determine your identity or enables your identity to be determined. “Only indirectly personally identifiably information” is data by which clients, service providers or recipients of a communication cannot determine the identity of a specific individual using means that are permitted by law. “Non-personal information” is anonymized and cannot, under any circumstances, be attributed to specific individuals and is therefore information that is not subject to the Privacy Policy governing personal data.

“data subject” means an identifiable natural person whose personal data is processed by the controller.

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

“third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

“consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Personal data is only processed by our company in accordance to the data protection regulations in force. In case you correspond with our company or fill in a form with your data, you accept that the data is processed for the mentioned purpose. 

2. Name and address concerning the controller and contact partner

The body responsible for collecting, processing and using your personal data in terms of the GDPR such as Federal data protection laws is:

Walter-Simmer-Str. 4
A-5310 Mondsee
T.: +43 6232 5011-0

3. Processing personal data

Personal data is processed for mentioned purposes only. Your personal data is not transferred to third parties, with exception for those applications mentioned in this data protection declaration or binding national law.

On our website we offer you the opportunity to contact us, either by email and/or by using a contact form. Personal data provided by the user is only stored for the purpose of facilitating communications with the user. We will ask you to give us your consent beforehand and provide information via a hyperlink.

a) Online shop and user-registration

You can order without registration or creating a user account. The user account can be deleted at any time. Data, which was announced to our company in accordance with your order in the online shop are necessary for the transaction of the contract such as for the reason of a future customer service. These data is processed and used by our company for that reason only. 

By sending an order form without registration or creating a user account your personal data (title, name, address, telephone number, Email address) is processed for the purpose to perform a contract with you.

MPAY24 services of the company mPAY24 GmbH, Grüngasse 16, 1050 Vienna, are used to process purchase transactions. A data processing agreement has been entered into with mPAY24. The data disclosed in the order placement is passed to the online retailer, which has been purchased from, and payment system operators, where the payment is carried out. The payment settlement is performed by payment system operators (banks and credit card organizations) who are authorized to carry out the respective payment procedure and undetake to structure its services in an as secure manner as possible. Data transfer serves to carry out payments remotely and to enable the use of mPAY24.

MPAY24 does not pass on data to third parties unless mPAY24 is legally obliged to do so or a transfer of the data is necessary in order to take legal action against fraudulent access.

b) Newsletter

Our website offers the possibility to subscribe to our newsletter. This can be done during registration with your explicit approval or by disclosure of your e-mail address. The personal data (title, name, country of origin, e-mail address) collected will only be used to receive our newsletter. In addition we kindly ask you to confirm that you are owner of the e-mail address such as your agreement for receiving the newsletter. The subscription to our newsletter may be terminated at any time. You will find additional information in each newsletter.

Purpose of the data processing is supply of information concerning products, services and events.

c) Lottery 

Lotteries are organized on our web site at times. Participation does not require a user account. Your data is only used within the lottery, except something else was agreed in the conditions of participation.

When subscribing to our lottery your personal data (title, name, address, telephone number, -Email address) is processed. Purpose of the process is participating in the lottery.

d) Product registration

Our website as well as our BWT App offers the possibility to register your product in order to receive a free maintenance and repair service reminder.

Upon registration of the BWT product, your personal data (title, name, address, telephone number, Email address) will be processed. The purpose of data processing is to supply information about products and services. We use technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The transmission of your data on the internet is encrypted. Our security measures are regularly reviewed and revised in line with technological developments. Purpose of the data processing is supply of information concerning products and services.

e) Contact via our website

On our website we offer you the opportunity to contact us by contact form. In such event, personal data provided by you is stored for the purpose of facilitating communications with the user.

Purpose of the process is the handling of your request. 

f) Find an installer

On our website we offer you the opportunity to contact a BWT drinking water professional or BWT partner installer. The personal data provided by you (title, name, address, telephone number, Email address) is processed and transmitted to the installer you chose. A copy of the message is sent to BWT BARRIER Europe GmbH.

Purpose of the process is the handling of pre-contractual procedures. 

4. Legal basis 

Data procession is based on section 96 (3) TKG such as Art 6 (1) lit a, b, c and f GPDR. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case the processing is based on Article 6(1) lit. b GDPR. If our company is subject to a legal obligation by which processing of personal data is required, such as the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. 

5. Storage period

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

6. Rights of the data subject

You may at any time object to the use of your personal data with future effect, arrange a partial or complete deletion or blocking or request information about the personal data stored by us or request its rectification. In case a complete deletion is only possible at a later time because of legal or economic reasons, the data is going to be blocked. Our company is going to inform you immediately if a personal data breach occurred, such as the breach includes a high level of risk for your rights and freedom. You have the right to appeal to the national data protection commission. 

These rights can be enforced at any time, in writing, to Email: Please note that an information can only be provided to you in case of a corresponding evidence of your identity.

In case you want to delete your customer account finally, the data stored in your customer account is going to be automatically deleted. 

7. Cookies 

Many internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited internet sites and servers to differentiate the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognized and identified using the unique cookie ID.

You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. As a result you can refuse the setting of cookies permanently. Furthermore, already set cookies can be deleted at any time via your internet browser or other software programs. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

These data will be stored for a maximum of 180 days to protect the data processing systems against unauthorized access.

a) Anonymous user profile 

Within statutory provisions our company creates user profiles under a pseudonym for the reason of promotion, market research and the customization of our services. You can object to the usage of this data at any time with future effect. (Please see section 7). 

8. Web analytics

a) etracker

The provider of this website uses the services of etracker GmbH, Hamburg, Germany to analyse usage data. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.
The data generated with etracker is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to strict German and European data protection laws and standards. In this regard, etracker was checked, certified and awarded with the ePrivacyseal a data protection seal of approval.

The data is processed on the legal basis of Art. 6 Section 1 lit f (legitimate interest) of the EU General Data Protection Regulation (GDPR).Our legitimate interest is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, etracker anonymizes the IP address as early as possible and converts login or device IDs into a unique key with which, however,no connection to any specific person can be made with. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time provided it is related to your person. Your objection has no detrimental consequences for you. 

Por favor, exclúyame del conteo.


Further information on data protection with etracker can be found here:

b) Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA ("Google"). Google Analytics uses a specific form of "cookies", text files, which are saved on your computer and which allow an analysis of the use of the website by you. The information produced by the cookie about the use of this website by you is generally transferred to a server of Google in the USA and saved there. By this IP anonymization on this website, your IP address is shortened by Google within the territory of the EU respectively the member states of the European Economic Community. Only in exceptional cases, the whole IP address is transferred to a server of Google in the USA and shortened there. Google will use these information on our account to evaluate your use of this website, to compile reports about the site activities and to provide other services to the website owner which are associated with website and internet use. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under the following link:

c) Google AdWords Conversion Tracking

For purposes of promotion, our website also employs the Google ad tool "Google AdWords". As part of this, our website employs the analysis service "Conversion-Tracking" from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. If you access our site by way of a Google ad, a cookie is placed on your computer. Cookies are small text files that your internet browser downloads and stores to your computer. These so-called "conversion cookies" cease to be active after 30 days and are not used to identify you personally. If you visit certain pages of our website while the cookie is still active, we and Google know that you, as user, have clicked on ads placed on Google and were redirected to our site.

Google uses the information obtained through "conversion cookies" to compile statistics for our website. These statistics tell us the total number of users who have clicked on our ad as well as which pages of our site were then accessed by each user. However, neither we nor other advertisers who use "Google AdWords" receive any kind of information that can be used to personally identify users.

You can prevent the installation of "conversion cookies" by making the appropriate change to your browser settings, for example by setting your browser so that the automatic placement of cookies is deactivated or by blocking cookies from the domain "“.

You can obtain the relevant data privacy policy from Google at the following link:

9. Online marketing

c) Amazon Ads 

Within our website, we use the "Amazon Pixel" to present advertisements tailored to individual interests. This is done using the information you provide to us when you visit our websites and use our content or services. Customized ads, sometimes referred to as personalized or interest-based advertising, are based on information we receive through your activities, such as: For example, purchases on our websites, use of devices, software or applications, or visits to sites containing Amazon content or ads, interaction with Amazon tools, or use of these payment services.

The data collected in this way is anonymous to us, which means that we can neither see personal data of individual users nor combine these with other information about a user.

The data is stored and processed by Amazon. Amazon can track the behavior of users who clicked on an ad and were redirected to our website. By using cookies, which are text files stored on your computer, Amazon can recognize that user in the Amazon member area and optimize the efficiency of advertisements, for example to offer advertisement tailored to the needs of the target group, in order to the data use policy of Amazon. This applies only to users who have an account on Amazon and are logged into the member’s area of Amazon. Users who are not members of Amazon are not affected by this data processing.

You can object the data processing by following link: 

d) Plista

This website uses plista, an advertising service of plista GmbH, Torstraße 33-35, 10119 Berlin. Personal data is not collected by plista. The anonymous data are stored in your browser by so-called "cookies". The goal of plista is to provide users with interesting content and ad recommendations. In doing so, plista compares the interests of users and recommends the favorites, like. frequently accessed content of similar users. Interests are expressed in the form of clicks. This means by the example of reading habit that the behavior is recorded and transmitted to the plista server and stored there. This only happens on websites that belong to the plista network. It is not possible for third parties to view or read the data. In order for plista to be able to individually calculate recommendations of articles, products or advertisements for each user, the click data (interests) are stored together with the respective identification of the user. The information collected by plista will be held for as long as it is required by the relevant legal provisions. Thereafter, plista uses the data aggregated and solely for analytical purposes.

You can object to this data processing by following link:

Update: 24.05.2018