Privacy protection - BWT Best Water Technology 

Nota de privacidad

We, BWT Ak­tienge­sell­schaft (please find the con­tact de­tails below) and as­so­ci­ated com­pa­nies, are pleased that you are vis­it­ing our web­site! The pro­tec­tion of your data and your pri­vacy are a spe­cial con­cern for our com­pany.

The use of our web­site is pos­si­ble with­out the in­di­ca­tion of per­sonal data. In case you would like to make use of spe­cific ap­pli­ca­tions of our com­pany the pro­cess­ing of per­sonal data may be nec­es­sary. For the cir­cum­stance, that pro­cess­ing of per­sonal data is nec­es­sary and a legal base there­for does not exist, we seek your con­sent.

The pro­cess­ing of per­sonal data takes place in order with the Gen­eral Data Pro­tec­tion Reg­u­la­tion (GDPR) and the re­spec­tive coun­try-spe­cific data pro­tec­tion reg­u­la­tions. By means of this data pro­tec­tion de­c­la­ra­tion our com­pany would like to in­form the pub­lic about the type, ex­tent and pur­pose con­cern­ing the per­sonal data col­lect­ed, used and processed. Fur­ther we want to in­form you about your rights.

We have taken tech­ni­cal and or­ga­ni­za­tion­al mea­sures to pro­tect your data against loss, mod­i­fi­ca­tion or unau­tho­rized ac­cess. We con­tin­u­ously im­prove these se­cu­rity mea­sures ac­cord­ing to the tech­no­log­i­cal de­vel­op­ment.

The pro­vi­sions below serve to pro­vide in­for­ma­tion as to the man­ner, ex­tent and pur­pose for col­lect­ing, using and pro­cess­ing per­sonal in­for­ma­tion by the BWT Ak­tienge­sell­schaft and re­lat­ing sub web­sites, with ex­cep­tion of web sites that are con­trolled or run by third par­ties. Please be aware that we are not re­spon­si­ble and can­not take in­flu­ence on the con­tent of web­sites or tasks of third par­ties.


1. Gen­eral

The data pro­tec­tion de­c­la­ra­tion of our com­pany is based on the terms of the GDPR.

per­sonal in­for­ma­tion” is data that, when sub­mit­ted, is able to de­ter­mine your iden­tity or en­ables your iden­tity to be de­ter­mined. “Only in­di­rect­ly per­son­ally iden­ti­fi­ably in­for­ma­tion” is data by which clients, ser­vice providers or re­cip­i­ents of a com­mu­ni­ca­tion can­not de­ter­mine the iden­tity of a spe­cific in­di­vid­ual using means that are per­mit­ted by law. “Non-per­sonal in­for­ma­tion” is anonymized and can­not, under any cir­cum­stances, be at­trib­uted to spe­cific in­di­vid­u­als and is there­fore in­for­ma­tion that is not sub­ject to the Pri­vacy Pol­icy gov­ern­ing per­sonal data.

data sub­ject” means an iden­ti­fi­able nat­ural per­son whose per­sonal data is processed by the con­troller.

pro­cess­ing” means any op­er­a­tion or set of op­er­a­tions which is per­formed on per­sonal data or on sets of per­sonal data, whether or not by au­to­mated means, such as col­lec­tion, record­ing, or­gan­i­sa­tion, struc­tur­ing, stor­age, adap­ta­tion or al­ter­ation, re­trieval, con­sul­ta­tion, use, dis­clo­sure by trans­mis­sion, dis­sem­i­na­tion or oth­er­wise mak­ing avail­able, align­ment or com­bi­na­tion, re­stric­tion, era­sure or de­struc­tion.

con­troller” means the nat­ural or legal per­son, pub­lic au­thor­ity, agency or other body which, alone or joint­ly with oth­ers, de­ter­mines the pur­poses and means of the pro­cess­ing of per­sonal data; where the pur­poses and means of such pro­cess­ing are de­ter­mined by Union or Mem­ber State law, the con­troller or the spe­cific cri­te­ria for its nom­i­na­tion may be pro­vided for by Union or Mem­ber State law.

third party” means a nat­ural or legal per­son, pub­lic au­thor­ity, agency or body other than the data sub­ject, con­troller, pro­ces­sor and per­sons who, under the di­rect au­thor­ity of the con­troller or pro­ces­sor, are au­tho­rised to process per­sonal data.

con­sent” of the data sub­ject means any freely given, spe­cific, in­formed and un­am­bigu­ous in­di­ca­tion of the data sub­ject's wish­es by which he or she, by a state­ment or by a clear af­fir­ma­tive ac­tion, sig­ni­fies agree­ment to the pro­cess­ing of per­sonal data re­lat­ing to him or her.

Per­sonal data is only processed by our com­pany in ac­cor­dance to the data pro­tec­tion reg­u­la­tions in force. In case you cor­re­spond with our com­pany or fill in a form with your data, you ac­cept that the data is processed for the men­tioned pur­pose.


2. Name and ad­dress con­cern­ing the con­troller and con­tact part­ner

The body re­spon­si­ble for col­lect­ing, pro­cess­ing and using your per­sonal data in terms of the GDPR such as Fed­eral data pro­tec­tion laws is:

BWT Ak­tienge­sell­schaft
Wal­ter-Sim­mer-Str. 4
A-5310 Mond­see

The data pro­tec­tion of­fi­cer vol­un­tar­ily ap­point­ed by the re­spon­si­ble per­son can be reached under the fol­low­ing con­tact data:

EY Law – Pelz­mann Gall Größ Recht­sanwälte GmbH
RA (RAK München) Dr. Er­mano Geuer
RAA Mag. Alex­an­der Woll­mann
Wa­gramer Straße 19/33
1220 Wien, Öster­re­ich 
Email: daten­ 


3. Pro­cess­ing per­sonal data

We process per­sonal data for in this data pro­tec­tion de­c­la­ra­tion men­tioned pur­pose. Your per­sonal data is not trans­mit­ted to a third party, with ex­cep­tion for the cases men­tioned in this data pro­tec­tion de­c­la­ra­tion or bind­ing na­tion­al law.

In case of par­tic­u­lar of­fers on our web site – such as user ac­count, newslet­ter, con­tact – it may be nec­es­sary to sign up be­fore, which leads to a need­ed pro­ces­sion of your per­sonal data. Your data is only used, if you trans­mit­ted our com­pany your per­sonal data and agreed be­fore­hand. There­fore we kind­ly ask you to give us your con­sent. Fur­ther we pro­vide in­for­ma­tion via a hy­per­link.

3.1. On­line shop and user-reg­is­tra­tion

You can order in our on­line shop with­out reg­is­tra­tion or user ac­count. The user ac­count can be delet­ed at any time. Data, which was an­nounced to our com­pany in ac­cor­dance with your order in the on­line shop are nec­es­sary for the trans­ac­tion of the con­tract such as for the rea­son of a fu­ture cus­tomer ser­vice. These data is processed and used by our com­pany for that rea­son only.

By send­ing the order form with­out a reg­is­tra­tion or cre­at­ing a user ac­count your per­sonal data (title, name, coun­try of ori­gin, e-mail ad­dress) are processed.

If you give your con­sent to this pro­cess­ing, Art. 6 Para. 1 lit. a) GDPR is the legal basis for this pro­cess­ing. If the open­ing of the user ac­count is also in­tend­ed to lead to the ini­ti­a­tion of a con­trac­tual re­la­tion­ship with us or to ful­fil an ex­ist­ing con­tract with us, the legal basis for this pro­cess­ing is also Art. 6 Para. 1 lit. b) GDPR. You may re­voke your prior con­sent to the pro­cess­ing of your per­sonal data at any time under Art. 7 Para. 3 GDPR with fu­ture ef­fect. All you have to do is in­form us that you are re­vok­ing your con­sent.

MPAY24 ser­vices of the com­pany mPAY24 GmbH, Grüngasse 16, 1050 Vi­enna, is used to process pur­chase trans­ac­tions in the on­line shop. A data pro­cess­ing agree­ment has been en­tered into with mPAY24.The data dis­closed in the order place­ment is pro­vided to par­ties in­volved in the on­line shop­ping (on­line re­tail­er, which has been pur­chased from, and pay­ment sys­tem op­er­a­tors, where the pay­ment was car­ried out) in the re­quired ex­tent. The pay­ment set­tle­ment is car­ried out by pay­ment sys­tem op­er­a­tors (banks and cred­it card or­ga­ni­za­tions) who are au­tho­rized to carry out the re­spec­tive pay­ment pro­ce­dure and have ap­pro­pri­ately se­cured sys­tems. Data trans­fer is nec­es­sary to carry out pay­ments re­mote­ly and to en­able the use of mPAY24.

MPAY24 does not pass on data to third par­ties un­less mPAY24 is legal­ly or by ju­di­cial as­sign­ments oblig­ed to do so or a trans­fer of the data is nec­es­sary in order to take legal ac­tion against fraud­u­lent ac­cess.

Lo­gis­tic ser­vices of the com­pany LKV Lo­gis­tik GmbH, Salzach­tal­straße 47, 5400 Hallein are used to process pur­chase trans­ac­tions in the on­line shop. The data dis­closed in the ship­ment process is pro­vided by LKV Lo­gis­tik GmbH to par­ties in­volved in the on­line shop­ping in the re­quired ex­tent. LKV Lo­gis­tik GmbH does not pass on data to third par­ties un­less LKV Lo­gis­tik GmbH is legal­ly or by ju­di­cial as­sign­ments oblig­ed to do so.

3.2. User ac­count

A user ac­count is re­quired for the use of the part­ner por­tal and for the reg­is­tra­tion of prod­ucts. The user ac­count can be delet­ed by you at any time. Data com­mu­ni­cated in the user ac­count are nec­es­sary for the pur­pose of cus­tomer ser­vice and cus­tomer care and are processed and used by us in this re­spect. Some of the ser­vices we pro­vide re­quire co­op­er­a­tion with part­ner com­pa­nies. If a user makes use of one of these ser­vices, we ex­change names or other con­tact in­for­ma­tion with these part­ner com­pa­nies so that they can carry out their ac­tiv­i­ties. How­ever, our part­ner com­pa­nies may not use the in­for­ma­tion pro­vided for pur­poses other than those re­lated to the ser­vice.

3.3. Con­tact via our web­site

Our web­site con­tains a con­tact form that en­ables a quick elec­tron­ic con­tact to our en­ter­prise, as well as di­rect com­mu­ni­ca­tion with us, which also in­cludes a gen­eral ad­dress of the so-called elec­tron­ic mail (e-mail ad­dress). If a data sub­ject con­tacts our com­pany via a con­tact form, the per­sonal data trans­mit­ted by the data sub­ject are au­to­mat­i­cally stored.

In case of con­tact via the con­tact form your per­sonal data pro­vided in the con­tact fields (title, name, coun­try of ori­gin, e-mail ad­dress) are processed. Pur­pose of the process is the han­dling of your re­quest.

The legal basis for this is Art. 6 Para. 1 lit. b) GDPR.


4. Pe­riod for which the per­sonal data will be stored

We store your per­sonal Data, where re­quired, for the du­ra­tion of the en­tire busi­ness re­la­tion­ship (ini­ti­a­tion, trans­ac­tion, ful­fil­ment of a con­tract) and more­over pur­suant to the stor­age and doc­u­men­ta­tion oblig­a­tions and for de­fence of legal claims. The stor­age pe­riod re­sults from the stor­age oblig­a­tions and pe­ri­ods of lim­i­ta­tion. The pe­riod of lim­i­ta­tion ac­cord­ing to the Aus­trian Cor­po­rate Code and the Aus­trian Fis­cal Code is 7 years, ac­cord­ing to the Equal Treat­ment Act 6 months. In cer­tain cases a longer stor­age oblig­a­tion might be rea­son­able.


5. Rights of the data sub­ject

With re­gard to the data pro­cess­ing to be de­scribed in more de­tail below, users and data sub­jects have the right

  • to con­fir­ma­tion of whether data con­cern­ing them is being processed, in­for­ma­tion about the data being processed, fur­ther in­for­ma­tion about the na­ture of the data pro­cess­ing, and copies of the data (cf. also Art. 15 GDPR);

  • to cor­rect or com­plete in­cor­rect or in­com­plete data (cf. also Art. 16 GDPR);

  • to the im­me­di­ate dele­tion of data con­cern­ing them (cf. also Art. 17 DSGVO), or, al­ter­na­tive­ly, if fur­ther pro­cess­ing is nec­es­sary as stip­u­lated in Art. 17 Para. 3 GDPR, to re­strict said pro­cess­ing per Art. 18 GDPR;

  • to re­ceive copies of the data con­cern­ing them and/or pro­vided by them and to have the same trans­mit­ted to other providers/con­trollers (cf. also Art. 20 GDPR);

  • to file com­plaints with the su­per­vi­sory au­thor­ity if they be­lieve that data con­cern­ing them is being processed by the con­troller in breach of data pro­tec­tion pro­vi­sions (see also Art. 77 GDPR). In Aus­tria, this is the Data Pro­tec­tion Au­thor­ity.

In ad­di­tion, the con­troller is oblig­ed to in­form all re­cip­i­ents to whom it dis­clos­es data of any such cor­rec­tions, dele­tions, or re­stric­tions placed on pro­cess­ing the same per Art. 16, 17 Para. 1, 18 GDPR. How­ever, this oblig­a­tion does not apply if such no­ti­fi­ca­tion is im­pos­si­ble or in­volves a dis­pro­por­tion­ate ef­fort. Nev­er­the­less, users have a right to in­for­ma­tion about these re­cip­i­ents.

Like­wise, under Art. 21 GDPR, users and data sub­jects have the right to ob­ject to the con­troller's fu­ture pro­cess­ing of their data pur­suant to Art. 6 Para. 1 lit. f) GDPR. In par­tic­u­lar, an ob­jec­tion to data pro­cess­ing for the pur­pose of di­rect ad­ver­tis­ing is per­mis­si­ble.

These rights can be en­forced at any time, in writ­ing, to BWT Ak­tienge­sell­schaft. Please note that in­for­ma­tion can only be pro­vided to you in case of a cor­re­spond­ing ev­i­dence of your iden­tity.

In case you want to delete your cus­tomer ac­count fi­nally, the data stored in your cus­tomer ac­count is going to be au­to­mat­i­cally delet­ed.



6. Web analytics

a) Google An­a­lyt­ics (with anony­mi­sa­tion func­tion)

BWT AG has in­te­grat­ed the Google An­a­lyt­ics com­po­nent (with anony­mi­sa­tion func­tion) into this web­site. Google An­a­lyt­ics is a web analy­sis ser­vice. Web an­a­lyt­ics refers to the col­lec­tion, com­pi­la­tion and eval­u­a­tion of data on the be­hav­iour of vis­i­tors to web­sites. A web analy­sis ser­vice col­lects data on, among other things, the web­site from which a data sub­ject ar­rived on a web­site (known as the re­fer­rer), which sub­pages of the web­site are ac­cessed or how often and the length of time for which a sub­page was viewed. Web an­a­lyt­ics is pre­dom­i­nant­ly used to op­ti­mise a web­site and to per­form a cost-ben­e­fit analy­sis of on­line ad­ver­tis­ing.

The com­pany that op­er­ates the Google An­a­lyt­ics com­po­nent is Google LLC (“Google”) 1600 Am­phithe­atre Pkwy, Moun­tain View, CA 94043-1351, USA.

BWT AG uses the “_gat._anonymizeIp” suf­fix to carry out web analy­ses using Google An­a­lyt­ics. By using this suf­fix, the IP ad­dress of the data sub­ject’s in­ter­net con­nec­tion is trun­cated and anonymised by Google when our web­site is ac­cessed from a mem­ber state of the Eu­ro­pean Union or from an­other coun­try that is a sig­na­tory to the Agree­ment on the Eu­ro­pean Eco­nomic Area (EEA).

The pur­pose of the Google An­a­lyt­ics com­po­nent is to analyse vis­i­tor flows on our web­site. Google uses the data and in­for­ma­tion gained to, among other things, eval­u­ate the usage of our web­site, to cre­ate on­line re­ports for us that show and com­pile the ac­tiv­i­ties on our web­site and to pro­vide fur­ther ser­vices in con­nec­tion with the usage of our web­site.

Google An­a­lyt­ics places a cook­ie on the data sub­ject’s IT sys­tem. It has al­ready been ex­plained above what cook­ies are. Plac­ing the cook­ie en­ables Google to analyse the usage of our web­site. Each time one of the in­di­vid­ual pages of this web­site, which is op­er­ated by the data con­troller and on which a Google An­a­lyt­ics com­po­nent has been in­te­grat­ed, is called up, the web brows­er on the data sub­ject’s IT sys­tem is au­to­mat­i­cally prompt­ed by the Google An­a­lyt­ics com­po­nent to trans­mit data to Google for the pur­pose of on­line analy­sis.

As al­ready out­lined above, the data sub­ject can at all times use a cor­re­spond­ing set­ting on the web brows­er used to block the place­ment of cook­ies by our web­site and thus per­ma­nent­ly ob­ject to the place­ment of cook­ies. Such a set­ting on the web brows­er used would also pre­vent Google from plac­ing a cook­ie on the data sub­ject’s IT sys­tem. In ad­di­tion, a cook­ie that has al­ready been placed by Google An­a­lyt­ics can be delet­ed at any time using the web brows­er or other soft­ware pro­grams.

Fur­ther­more, the data sub­ject has the op­tion of ob­ject­ing to the col­lec­tion of data gen­er­ated by Google An­a­lyt­ics in re­la­tion to usage of this web­site as well as to the pro­cess­ing of this data by Google and can pre­vent this. To do so, the data sub­ject must down­load and in­stall a brows­er add-on at https:// tools. google. com/ dl­page/ gaoptout. This brows­er add-on in­forms Google An­a­lyt­ics via JavaScript that data and in­for­ma­tion on vis­its to web­sites may not be trans­mit­ted to Google An­a­lyt­ics. The in­stal­la­tion of the brows­er add-on is in­ter­pret­ed by Google as an ob­jec­tion. If the data sub­ject’s IT sys­tem is delet­ed, for­mat­ted or re­in­stalled at a later time, the data sub­ject must re-in­stall the brows­er add-on to de­ac­ti­vate Google An­a­lyt­ics. If the brows­er add-on is unin­stalled or de­ac­ti­vated by the data sub­ject or by an­other per­son in his area of con­trol, there is an op­tion to re­in­stall or re­ac­ti­vate the brows­er add-on.

Fur­ther in­for­ma­tion and Google’s cur­rent­ly ap­plic­a­ble pri­vacy pol­icy can be down­loaded from­cies/ pri­va­cy/ and­a­lyt­ics/ terms/ de. html. Google An­a­lyt­ics is ex­plained in more de­tail under the fol­low­ing link: de/an­a­lyt­ics/.

b) etracker

The provider of this website uses the services of etracker GmbH, Hamburg, Germany to analyse usage data. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.
The data generated with etracker is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to strict German and European data protection laws and standards. In this regard, etracker was checked, certified and awarded with the ePrivacyseal a data protection seal of approval.

The data is processed on the legal basis of Art. 6 Section 1 lit f (legitimate interest) of the EU General Data Protection Regulation (GDPR).Our legitimate interest is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, etracker anonymizes the IP address as early as possible and converts login or device IDs into a unique key with which, however,no connection to any specific person can be made with. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time provided it is related to your person. Your objection has no detrimental consequences for you.