General terms and conditions - BWT Best Water Technology 

General terms and conditions

1. Terms of sale and delivery


Our terms of sale and delivery apply to all orders placed in writing, over the phone and online and are to be acknowledged with every order placed. All prices quoted include legal VAT but are exclusive of any postage costs. The customer is required to pay the cost of returning any items if the cost of the returned goods does not exceed EUR 40 or, (in the event of the value of the goods being higher at the time of the order withdrawal), if the compensation or partial payment as agreed by contract has not yet been paid/effected.


2. Payment, invoice


The amount of the invoice is payable in accordance with the updated terms and conditions of payment as started. All prices include 20 % VAT, as it is applicable in Austria. The amount of the invoice is payable in advance. The invoice, showing the amount of the VAT, will be sent to the email address provided in the form of a PDF file. No paper invoice will be supplied.


3. Right of withdrawal


Consumers can withdraw from a contract for distance selling within 14 days. The notice periode for withdrawal shall commence upon receipt of the goods by the consumer. It is sufficient for the notice of withdrawal to be mailed during this period.


The right to return or exchange items excludes: BWT Mg2+ universal and long-life filter cartridges (if the hygienic flow-wrap film was opened or the seal was broken) and any items whose qualities make them unsuitable for returning. In the event of a withdrawal from the contract, the purchase price will be reimbursed in full or in part concurrently with the return of the goods.


4. Information on the right of withdrawal
Right of withdrawal:


You may withdraw from your contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days with or without stating any reasons or - in case you receive the item in question before the expiry of the time limit - by returning the respective item.


The time limit shall start upon receipt of this information in writing, however, neither before the consignee receives the goods (in case of recurring deliveries of similar goods not before the first partial delivery is received) nor before we fulfil our duty to inform in accordance with article 246, section 2 in conjunction with section 1, paragraph 1 and paragraph 2 of the Introductory Law of the Civil Code and our duties as stipulated in section 312 g, paragraph 1, clause 1 of the Civil Code in conjunction with article 246, section 3 of the Introductory Law of the Civil Code.


If the written withdrawal or the item is dispatched in good time, the time limit for the withdrawal from the contract shall be deemed observed:


Such notice of withdrawal should be addressed to:


A-5310 Mondsee / Walter-Simmer-Straße 4
T.: +43 (0) 6232 5011-0
F.: +43 (0) 6232 4058


Consequences of the withdrawal from the contract 

In case of an effective withdrawal from the contract, the parties shall be obliged to return whatever has been received in performance of the contract and benefits derived therefrom, if any (e.g. interest).


Should you be unable to return the service and/or goods received and the related benefits (amenity and advantage of using) in whole or in part, or should you only be able to return such service and/or goods in a deteriorated condition, you shall have the obligation to compensate us for such loss in value.


Your obligation to pay a compensation for any deterioration of the item shall be restricted to the extent such deterioration is due to the fact that you handled such item in a manner other than for testing its qualities and its functionality.


“Testing the qualities and functionality” means testing and trying out the goods as such testing and trying out is possible and usual in a store.


You shall bear the costs for such return of goods if the delivered goods correspond to the goods you ordered and if the price of the returned goods does not exceed EUR 40.00 or, in case the price does exceed the amount of EUR 40.00, if you have not yet paid the consideration or any contractually agreed partial payment as of the time of withdrawal from the contract. Otherwise, you shall be entitled to return the goods free of charge.


Goods that cannot be sent in a package shall be collected at your address.


Any reimbursement obligations must be fulfilled within 30 days. For you, the time limit shall commence upon dispatch of your notice of withdrawal from the contract or of the item, for us upon receipt thereof.


5. Contract language


The language of this contract is German. Any additional information as well as our customer services and complaints handling will also be in German.


6. Warranty & damages


(1) If the goods supplied are defective, we are entitled to repair or exchange them in accordance with the general warranty provisions. A customer may only request a discount or substitution if no repair or exchange is possible, if this entails unreasonable expenditure on our part or if we do not meet the customer’s request at all or not within the specified time period. Items with minor faults shall not be substituted.


(2) Claims for damages by the customer, in particular relating to compensation for consequential damage or loss of profit as a result of deficient or delayed delivery or non-delivery, shall arise only if this damage is the result of gross negligence or intention and if this can be proved by the customer. In the event of personal injury, we shall also be liable for slight negligence.


7. Reservation of title


All items delivered remain the property of BWT BARRIER Europe GmbH until full payment has been received.


8. Data protection


BWT BARRIER Europe GmbH ensures that any customer data provided as part of the order process will only be recorded, processed, stored and used for the purpose of fulfilling the order and for its own internal market research and marketing purposes.


9. Image rights


All image rights are held by BWT BARRIER Europe GmbH. Use of these images is not permitted without the express agreement of BWT BARRIER Europe GmbH.


10. Storage of order text


The contract text will not be stored by us and is no longer accessible following completion of the order process. You can print your order details at the check-out stage after checking the relevant data and before the payment process.


11. Supplier identification:


A-5310 Mondsee / Walter-Simmer-Straße 4
T.: +43 (0) 6232 5011-0
F.: +43 (0) 6232 4058


Companies register number: FN 442109 k
Competent court: Provincial Court of Wels
VAT ID.: ATU 70009037 
Competent authority acc. to the Austrian E-commerce Act/supervisory authority: Vöcklabruck district administration


Managing Directors:
Mag. (FH) Thomas Thor
Mag. Gerald Steger

Vladimir Maslyukov


12. Final provisions
(1) Austrian law shall apply, excluding any national and international reference standards (International Private Law and Rome I Regulation) and the United Nations Convention on Contracts for the International Sale of Goods (UN CISG). Any peremptory legal provisions of the State in which the customer is resident remain unaffected if and when the customer has entered into a purchase contract which cannot be attributed to the customer’s professional or commercial activity (consumer contract) and if the customer has taken all legally significant acts for the conclusion of a purchase contract in the State of his usual residence.


(2) The place of performance shall be Mondsee. If a customer is a consumer in the menaing of the Austrian Consumer Protection Act (KSchG), the district court where the consumer has his place of residence, domicile or employment shall be the competent court for any disputes. In all other cases, the Mondsee court is agreed to have the subject-matter jurisdiction.


(3) Modifications and additions to these general terms and conditions of business and any contracts concluded on this basis shall only be valid if made in writing.