You can return any goods within 14 days, without giving reasons. If you make use of your right of withdrawal, you shall have: to bear the cost of returning the goods if the items delivered match those ordered and if the price of the returned goods does not exceed 40.00 EUR, or (in the event of the value of the goods being higher), if the compensation or partial payment as agreed by contract has not yet been paid/effected. In all other cases, returning the goods is free-of-charge.
Customers in Austria:
Please return your parcel to us by Austrian post.
LKV Logistik GmbH
c/o BWT water+more
Neualmerstraße 37
A-5400 Hallein
Customers in Germany:
Please contact us by email at: shop@bwt-filter.com. We will send you an online return form. Please attach this return form to the parcel and take the parcel to the post-office.
LKV Logistik GmbH
c/o BWT water+more
Eichendorffstraße 100
D-85609 Aschheim
Customers in France:
BWT France
103 rue Charles Michels
92306 Saint Denis
Please note that observing the above-cited instructions is not an absolute pre-requisite for the effective exercising of the right of withdrawal.
30 day money back guarantee for table water filters
BWT wants you to be satisfied with each purchase you make! If you are not satisfied, we will reimburse you the full purchase price! > More information how it works.